Delivery & Returns

Standard Delivery (UK Mainland)

  • Delivery within 3-5 working days from the date the order was placed
  • Delivery is Monday – Friday
  • Shipping £2.99 on all order
  • Free Upgrade to next day delivery for orders over £50


Please ensure that you place your order before the designated cut-off times to avail of our next-day delivery service. If you would like your order to be delivered the following day, kindly place it before 12pm on the day before your desired delivery date. Remember, next-day delivery is available for orders over £50

Our utmost priority is your satisfaction with your purchase. However, if for any reason you are dissatisfied, you have the option to cancel and return the item within 14 days of receiving your order.

All refunds will be processed using the original method of payment and in the original tender currency. Please note that it may take up to 14 days from the time we receive the returned order to issue the refund. Kindly be aware that your bank may take an additional 3-7 working days for the refund to reflect in your account.

Please contact us by email at to return an item.

Buyers are responsible for the cost of returning an item. Goods returned must be undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached. Where goods are received back in an unsatisfactory condition an amount might be deducted from the refund to reflect the amount by which the value of order has been reduced.

We recommend that you send items either signed for or recorded delivery, so the item can be tracked. will not be held responsible for any missing parcels on the customer’s behalf. In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post office or applicable returns service location.

We reserve the right to refuse a refund if you are unable to provide the certificate of posting, or have not followed the recommended returns instructions.

If you have received an incorrect, faulty or damaged item, please contact our Customer Service Team at - we would require photographs of the damaged items, and then arranging for these items to be sent back to us and we will refund you postage costs and send you out a replacement. Without the items back in our warehouse, we unfortunately cannot send out replacement products.

Faulty items need to be reported within 48 of receiving them.

Please note that as permitted by law, the maximum refund on delivery cost will be the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

As the customer you are able to cancel an order 2 hours after placing the order. Orders that need to be cancelled can be done so by contacting us on 

Please enclose the original order form when returning your item.

Return Address:

Lorenza cosmetics limited
B-1 Troon Way Business Centre 
Humberstone Lane, Leicester



United Kingdom